WHAT DO YOU NEED HELP WITH

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Overview

Your target list determines the type of Instagram traffic that will be driven to your account using Social Runner. It’s important to spend some time getting it right to ensure you get the right kind of followers and engagement for your account.


There are two types of targeting available:

1. Targeting based on similar accounts

This is the default method used when we get you set up and also our recommended method in most circumstances. It’s generally the most effective and also allows for geographical targeting.

2. Targeting based on hashtags

We can set your account up to target people that are posting images with specific hashtags. This can be quite targeted however generally the results are lower than that of targeting usernames.

Account Targeting

This is our primary method of determining which people on Instagram should be targeted.


Targeting based on accounts is generally the best option. We ask you to provide us with 15-20 accounts in your niche. We then target the followers of these accounts.

This method is generally the most effective and allows for accurate geo targeting meaning we can target predominantly in one location if preferred.

We also find it generally yields the most followers each month.

The accounts you provide to us should be:
– Users with 20k or more followers
– Have a desirable following
– Users who operate within a similar niche to your own
– Accounts which have good content and high engagement.

Things to avoid:

1. Users with over 200k followers


It’s generally best to avoid using accounts that have an extremely large following. This is because their followings are generally far more broad and they often have a number of followers outside of the desired niche.
Unless your business or personal account is very similar to one of these large accounts, you’re very likely to end up with a wide range of followers, many of which may have less interest in your content which leads to less interaction with your account.

2. High profile celebrity accounts

Much like the explanation above, targeting celebrities is unlikely to get you the following you’re looking for. In most instances a celebrity is going to have a very broad following that is geographically dispersed. Therefore targeting a celebrity account is likely to attract a broad range of followers from a range of different geographical locations.

It’s very important to remember that you can update your target list at any time by emailing us at mail@socialrunner.net. You should do this if your following is growing slower than expected or if you are getting undesirable followers.

Hashtag Targeting

Sometimes it can be difficult to identify similar accounts to your own with a desirable following. In this scenario you may choose to target hashtags.


By opting to target hashtags, you are targeting keywords. Whilst the number of followers you gain is often less they are very likely to have a vested interest in the niche associated with the tag. This allows for a very focused and relevant following.

For example, you are a personal trainer looking to gain followers who share that interest in health and fitness. Keywords such as #health #fitness #gym are directly linked to that category and users who are passionate about their fitness will be much more likely to come across these keywords.

It is more difficult to target a specific location with this method. If you do want to target local accounts then you will need to identify local tags. For example #explorenyc if you want to target people based in New York.

The tags you provide to us should:

– Have at least 10k images under them and have new images posted every day.
– Be posted by people that you find desirable as followers
– Have images that you like.
We suggest spending a few minutes browsing each tag to ensure you are pleased with the above.

Things to avoid

– Tags that are too broad. Ensure that only your desired niche are the ones using the tag. Otherwise you might find you are attracting an undesirable following.
– Tags that don’t have enough images. Please make sure there are 10 thousand or more images under each tag.

It’s very important to remember that you can update your target list at any time by emailing us at mail@socialrunner.net. You should do this if your following is growing slower than expected or if you are getting undesirable followers.

Black Listing Users

If you don’t want to like certain users images, add them to your black list


In some instances, there may be particular accounts which you would prefer we do not interact with, like a business competitor for example.

In cases like this, we have the ability to blacklist that username on your account. This means that the system will never like any content from that user, regardless of whether they are following one of your target list users.

On rare occasions, some clients have also experienced the system liking their own posts. This is simply because they are following one or more of their target users, and therefore are effectively targeting themselves. By adding your own username to your blacklist, this can be easily resolved.

*Please note that we do not have the ability to blacklist a particular demographic, only specific usernames. To add users to your blacklist, please send through the usernames to our customer support at mail@socialrunner.net or via our contact form.

Changing Your Instagram Username

You can update your Instagram username at any time but be sure to let us know if you do.


If you do change your Instagram account username please let us know as soon as you can. We can’t provide our service without an up to date username.

You can let us know by emailing us at mail@socialrunner.net

Changing Your Instagram Password

You can update your Instagram Password at any time but be sure to let us know if you do.


If you do change your Instagram account password please let us know as soon as you can. We can’t provide our service without an up to date password.

You can let us know by emailing us at mail@socialrunner.net

Changing Target List

How to swap to a fresh new target list


We recommend that our clients change their target lists every 1-2 months to keep the data fresh, or any time when the service seems to be slowing down.

If you notice that your growth rate (followers) is becoming slower, don’t hesitate to send through an updated list or have us look into your account to see if a new list is required.

To change your target list, send the new one to us via email at mail@socialrunner.net

For advice on how to choose your target list, please refer to choosing your list.

Trial

Trial the service for 3 days.


We offer a 3 day trial so potential customers can use the service at a very low cost to see whether or not it suits what they’re looking for.

Features

– Renews onto monthly after the 3 days unless cancelled beforehand
– Gain REAL followers & likes
– Basic Targeting
– Only available once per person
– Great value $9.95 USD Cancel at anytime, no fee.

Please note that your trial will not begin until we have started your account and confirmed with you. This way it ensures you receive the full 3 days service.

To see all of our plans, go to our pricing options page.

Monthly

Renews monthly


The Monthly subscription is the most popular. It is a monthly subscription that is renewed each month until cancelled.

Features

– Renews monthly until cancelled
– Gain thousands of REAL Instagram followers & likes
– Advanced / Location targeting
– Hashtag targeting
– Account targeting
– $79 USD Cancel at anytime, no fee.
– Update your target list at any time

To see all of our plans, go to our pricing options page.

3 Monthly

Renews every 3 months.


The three month subscription offers the exact same features as the monthly subscription. It does however work out to be considerably cheaper when averaged out per month. This is the best options for those planning to use Social Runner for 3 or more months.

Features

– Renews every 3 months until cancelled
– Gain thousands of REAL Instagram followers & likes
– Advanced / Location targeting
– Hashtag targeting
– Account targeting
– $199 USD Cancel at anytime, no fee.
– Update your target list at any time

To see all of our plans, go to our pricing options page.

Custom & bulk Discounts

Have more than 1 account?


We offer discounts for clients that have 1 or more accounts that they wish to run with our service.

We can offer a discount on the monthly or three monthly option, and the more accounts you want to run, the bigger the discount will be.

Contact our friendly support staff at mail@socialrunner.net or via our contact form.

Interaction

Liking and comment engagement


In trying to get your followers to interact with your page by liking or commenting on your page, there are a few things to keep in mind.

Getting followers doesn’t necessarily mean that they will interact with your page. Although your followers will be real people, they will of course need to be interested in the content which you have on offer. Try to put yourself in the shoes of the people who follow you and consider the things which would make you interact with another account.

Accounts which have very few posts tend to struggle with engagement rates, as they tend to be less interesting and may be skimmed over.

With so many Instagram accounts out there it’s very easy to blend in with the pack, which will lead to your followers losing interest in your content, try to be original and post regularly.

We aim for an engagement rate of roughly 2% – 5%, meaning that 2-5 out of every 100 followers you have should be interaction with your page by liking or commenting on your posts.

Using hashtags within your posts is a great trick to bring further attention to your posts and build up the likes and comments for that post, as it provides another means for people to link to not only your individual post, but your account itself

If your having trouble with getting people to interact with you page, see choosing your list and content.

Followers

Growing real followers with our service


Gaining followers through our service is quite easy, our intelligent software will automate the liking process for you and generate real traffic to your page.

We aim for a growth rate of roughly 1-2k followers per month while running our service, however the results will vary for each account based on the quality of your target list and your content.

Once you have people viewing your page, they will need to make the choice of whether they would like to follow you, and how long they continue to follow you. This is why the content of your page is very important when it comes to gaining followers, and keeping them.

For further advice, see choosing your list and content

Content

Making sure your content is perfect


The content of your page will not only effect the rate in which you gain followers, but also the engagement rate and ability to hold on to the followers you gain.

For best results, we recommend the following

– Page description should be accurate and understandable
– Good quality photos/videos are used (High Resolution if possible)
– Posts should be relevant to your niche or page styling

Failed Payments

There are a few reason why your payment may be failing. If it is not one of the below reasons please contact us so we can investigate further.


Insufficient funds

If your card has insufficient funds for the purchase it will be declined. Our prices are in USD so you must account for the currency exchange rate if purchasing internationally.

Blocked by your bank

Sometimes your bank may block a transaction that they don’t recognize. Especially if it is international. To fix the issue, simply call your bank and ask that they allow payments to socialrunner.net. Once completed, try to signup again or if you’re a current customer let us know and we will send the charge through.

Unsupported card type

If you receive an error “Your card does not support this type of purchase” it means that we do not accept your credit card provider. Please try again with another credit card or send us an email so that we can provide an alternative payment option.

Expired credit card

Please check your credit card expiry date and make sure it is still active.

Incorrect CVC or credit card number

Please ensure all of the details including the CVC are correct.

Updating Your Credit Card

Add a new card to your account


If your credit card has expired or you have a new one that you would like to use please contact our support staff at mail@socialrunner.net

Adding A New Instagram Account

If you’re already using the service and wish to add a new account.


If you wish to add another Instagram account to our service you can either;

– Signup again on our pricing options page with your new Instagram account details. (Please use the same email so that we know who you are).

– Contact us via email and we can manually add another subscription.

Changing Your Plan

Upgrading & prorate subscriptions


We are more than happy for you to change plans at any stage during your subscription.

We will prorate your current plan ensuring you’re getting the best price and not paying for time already spent on your current subscription.

You can request a plan change by emailing us at mail@socialrunner.net.

How To Cancel

Remove your Instagram account from our service


You can cancel your account at any time by simply emailing us directly at mail@socialrunner.net or by using the contact form.

You will always receive an email response once this has been confirmed, and once activities on your service have stopped.